Terms and Conditions for Enzo GP Events Ltd t/a Enzo Grand Prix

Last Updated: 26th of Feb, 2025

Introduction

Enzo GP Events Ltd, provides services related to motorsport events, specifically Formula 1. Our registered office is located in London, UK. We act as an agent for third-party ticket suppliers, travel services, and event organizers. Please note that we do not own or control these third-party providers. This document outlines the Terms and Conditions for using our website and services, which govern all bookings, purchases, and interactions made through the Website.

By accessing or using the Website, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If you do not agree to any part of these terms, you must not proceed with our Services.

1. Acceptance of Terms

By booking a service, you affirm that you are at least 18 years of age or using the Website under the supervision of a parent or guardian. You acknowledge that, as the lead name on any booking, you have the authority to bind all members of your party to these Terms and Conditions.

2. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be immediately effective upon posting on the Website, and your continued use of our Services after such modifications constitutes acceptance of the revised terms.

3. Our Services

We offer two types of bookings:
- Non-Package Bookings: Primarily event tickets.
- Package Bookings: Tours and complete experiences, including event tickets and additional services.

4. Contract Formation

All bookings are subject to availability. A binding contract between you and Enzo GP Events Ltd is formed only when we send you a booking confirmation email after receiving payment in cleared funds.

5. Price and Payment

- Prices for bookings displayed on our website may change until the booking is confirmed. Total prices will include applicable taxes unless stated otherwise.
- Payment must be made in GBP sterling via accepted methods (credit/debit card, bank transfer). Booking confirmations will be sent once we have received cleared funds.
 
6. Booking Deposits and Payments

- For Grand Prix Driving Tours & Self-Drive Holidays, a non-refundable deposit will be required at booking, with balances due before the intended departure date.
- For Grand Prix Travel Packages and Tickets, full payment is required at the time of booking.

7. Amendments, Transfers, and Cancellations by You

Any request to cancel or amend bookings must be sent in writing to pitstop@myf1ticket.com.

(a) Amendment Policy:
A fee of £30 applies for each change request in addition to supplier costs.

(b) Transfer Policy:
Booking transfers to another eligible person require at least 7 days’ notice and may incur additional costs.

(c) Cancellation Policy:
- Cancellation charges depend on the notice period given. Amounts may include deposits and other costs.

(d) Cancellation due to Covid related circumstances:
If you wish to cancel due to COVID-related advisory, standard cancellation charges will apply.

8. Amendments and Cancellation by Us

We may need to alter your booking. Should significant changes be necessary, you will be notified and given the choice to accept changes or terminate the contract with applicable compensation unless otherwise stated.

9. Unavoidable and Extraordinary Circumstances

Events beyond our control (e.g., war, natural disasters) may impact your booking. In such cases, we will not be liable for any losses or costs incurred.

10. Insurance

We strongly recommend that all travelers obtain comprehensive travel insurance, including coverage for COVID-19. You accept responsibility for purchasing adequate insurance and ensuring it's suitable for all your needs.

11. Data Protection

We will collect and process personal information in compliance with applicable data protection laws. Your information may be shared with third parties necessary for completing your booking.

12. Your Financial Protection

If your booking includes flights, it may be ATOL protected. Non-flight bookings may be protected under the ABTOT scheme. Confirm protection levels at the time of booking.

13. Contact Information

For inquiries, please contact us at bookings@enzogp.com or through our website.

14. Complaints Procedure

At Enzo GP Events Ltd t/a myf1ticket.com, we value your feedback and strive to provide the highest level of service. However, if you encounter any issues or have concerns regarding our services, we encourage you to follow our complaints procedure outlined below.

a). Reporting a Complaint
- If you have a complaint, please contact us as soon as possible to allow us to address your concerns. You can reach us via email at bookings@enzogp.com. Please ensure you provide your booking reference number, a detailed description of the issue, and any relevant documentation to support your claim.

b). Acknowledgment of Your Complaint
- We aim to acknowledge receipt of your complaint within 3 working days. This acknowledgment will include information about how your complaint will be handled and an estimated timeframe for resolution.

c). Investigating Your Complaint
- Once your complaint is received, we will investigate the matter thoroughly. This may involve reviewing relevant documentation, speaking with relevant individuals, and gathering necessary information. We aim to resolve complaints promptly and fairly.

d). Response to Your Complaint
- We will provide you with a written response once our investigation is complete, typically within 14 days of acknowledging your complaint. If more time is required, we will keep you informed of the progress and provide an updated timeline.

e). Escalation
- If you are not satisfied with our response or feel that your complaint has not been adequately addressed, you can escalate your concern to an independent body for arbitration. We recommend referring your complaint to the ABTOT Travel Industry Arbitration Service, which can provide independent arbitration in accordance with their guidelines.

f). Continuous Improvement
- We take all complaints seriously, as they provide an opportunity for us to improve our services. We will review and evaluate complaints to ensure that we enhance our customer experience and service quality.

Privacy Policy

Last Updated: 25th of Feb, 2025

Enzo GP Events Ltd, (hereinafter referred to as "we", "us", or "our"), is committed to protecting your privacy when you visit our website or use our services. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.

1. Information We Collect
We may collect and process the following types of information about you:

- Personal Information: This includes information that you provide directly to us, such as your name, email address, phone number, billing address, and any payment information when you make a booking or inquiry.
- Non-Personal Information: This comprises information automatically collected when you visit our website, such as IP address, browser type, operating system, and pages visited.

2. How We Use Your Information
We will use the information we collect from you for the following purposes:

- To process and manage your bookings and inquiries.
- To communicate with you regarding your bookings or inquiries, including sending you confirmations, receipts, and updates.
- To improve our website, services, and customer experience.
- To send you marketing communications, if you have opted to receive them. You can opt-out at any time.
- To comply with legal obligations and protect our rights.

3. Disclosure of Your Information
We may share your personal information with:

- Service Providers: Third-party vendors who assist us in delivering our services, such as payment processors, ticket suppliers, and email service providers.
- Legal Authorities: If required by law, we may disclose your information to governmental agencies or in response to legal requests.

4. Data Security
We adopt appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, use, or alteration. While we take reasonable steps to safeguard your data, no transmission over the Internet is completely secure, and we cannot guarantee its absolute security.

5. International Data Transfers
If your information is transferred outside of the European Economic Area (EEA), we will take steps to ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

6. Your Rights
You have certain rights concerning your personal information, including the right to:

- Access your personal information.
- Rectify inaccurate or incomplete information.
- Erase your personal information under certain circumstances.
- Restrict or object to the processing of your data.
- Withdraw consent for processing, where applicable.

To exercise these rights, please contact us using the information provided below.

7. Cookies
Our website uses cookies and similar tracking technologies to enhance user experience. You can choose to accept or decline cookies through your browser settings. For detailed information about the cookies we use and their purposes, please refer to our Cookie Policy.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website with an updated effective date. We encourage you to review this policy periodically for any changes.

9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

- Email: bookings@enzogp.com
- Address: Enzo GP Events Ltd, 86-90 Paul Street, London, EC2A 4NE UK

By using our website, you consent to the terms of this Privacy Policy.